We strongly encourage aquarists to contact us with technical inquiries via e-mail, which enables us to spend more time providing detailed responses than is typically possible during a phone conversation; additionally, e-mail inquiries may be answered outside of normal business hours, potentially decreasing the response time.


Technical Support, Sales Support, and Customer Service are available by dialing 570.486.4787 M-F, excluding holidays, between the hours of 8 am to 4 pm EST.

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If you are contacting us with a technical question or problem, please fill-in all the following that apply to your aquatic installation:

Water Parameters

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Iodine & Iodide

Particulate Food

Fish Nutrition

Phosphate Control